In case of unpleasant events

What should I do if my vehicle's battery is completely drained?

Last updated: August 3, 2026

All vehicles clearly display the battery status (in the app and on the vehicle's gauge).

We advise you to choose a vehicle for your drive with sufficient battery charge for your needs. If you completely drain the battery during the rental and towing of the vehicle to the nearest charging station is required, you bear all costs related to the assistance and towing.

We also advise you to plan your route in advance and always plug the vehicle into a charging station in time, thus ensuring that the battery is never completely drained.

If it does happen that the battery becomes completely drained, be sure to call our Call Center.