Before renting the vehicle, do a walk-around of the vehicle and check for any damage or discrepancies.

If you discover damage on the vehicle, notify our Call Center about it using the damage report button in the app. Be sure to attach a photo to the reported damage as well.

If the damage to the vehicle is more noticeable, you have 15 minutes with each reservation to cancel the reservation free of charge before the start of the rental and choose a different vehicle. If there is no other vehicle at the location, contact our Call Center.