LEGAL GUARANTEE FOR THE CONFORMITY OF GOODS
Service contract
In accordance with the current Consumer Protection Act (Official Gazette of the RS, No. 130/22; ZVPot-1), the customer (consumer) who has informed the company has the following rights:
to request the rectification of any irregularities in the service provided, free of charge;
to request a re-performance of the service;
to request the refund of a part of the purchase price in proportion to the irregularities in the service; or
withdraw from the contract and request a refund of the amount paid.
The time limits laid down for the liability of the seller for non-conformity of the goods shall apply mutatis mutandis to the service provider, unless a longer time limit is laid down by a specific law. The consumer's rights under previous paragraph shall therefore expire two years from the date on which he informed the supplier of the material defect.
If the existence of a defect in the service provided is not disputed, the service provider shall comply with the consumer's request as soon as possible and at the latest within eight days. If the existence of a defect in the service is disputed, the service provider must reply in writing to the consumer's request no later than eight days after receipt of the request.
APPEAL PROCEDURE
Avant car d.o.o. complies with the applicable consumer protection legislation and makes every effort to fulfil its duty to establish an effective complaint handling system. We would like to inform our valued customers that they can send any complaints to us via e-mail to: support@avant2go.si or in writing to: AVANT CAR d.o.o., Dunajska cesta 140, 1000 Ljubljana. The complaint handling procedure is confidential and a priority. The customer can expect a reply within 8 days of receipt of the complaint.
We also appreciate your compliments and any suggestions for improvement of our services.
OUT-OF-COURT SETTLEMENT OF CONSUMER DISPUTES
Pursuant to Article 32(3) of the Out-of-Court Settlement of Consumer Disputes Act (Official Gazzette of the RS, No. 81/15; ZIsRPS), Avant car d.o.o. does not recognise any provider of out-of-court settlement of consumer disputes to resolve a consumer dispute that a consumer may have initiated pursuant to the ZIsRPS. Avant car d.o.o., as a provider who is also engaged in online sales, publishes on its website (and in its general terms and conditions) an electronic link to the Online Consumer Dispute Resolution Platform (ODRP): https://ec.europa.eu/consumers/odr/main/index.cfm.
The regulation is based on the ZIsRPS and Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes.